IT SUPPORT IN TARTU AND REMOTELY ACROSS ESTONIA
Leave your IT worries
to us.
Computer trouble or a business that needs IT support? Ultimaatum IT helps you find a clear, practical solution.
Personal communication · Remote help or on-site by arrangement
SERVICES
IT support for home and business.
Computer support
Computer issues, software installation, new computer setup, and help with printers and Wi-Fi.
For home and business
IT support & administration
Everyday support for users, computers and email. Small business IT administration within an agreed scope.
For small businesses
IT consultation
Advice on hardware and software, plus reviews of access, backups and security settings.
Before your next decision
PRICING
Services and pricing for your needs.
Choose home or business pricing. See the scope and pricing basis; we agree on the final scope before starting.
For individuals
Computer assessment to identify the cause of an issue and the work required. If you proceed with repair of the same issue, the diagnostic fee is deducted from the repair charge.
Dust removal from the computer interior, fans and cooling system, with thermal paste replacement if needed (+ €5). Standard cleaning does not incur an additional diagnostic fee. If the computer has a fault that requires separate investigation, we agree on the need for diagnostics and the fee in advance.
Hardware and software troubleshooting and component replacement when needed. The price excludes components and software licences.
Installation of the operating system, drivers, updates and agreed applications, plus user account setup on a new or existing computer. The price excludes software licences.
Transferring files to another device and configuring backups. The price depends on data volume and scope and excludes any required storage devices or cloud storage.
Connecting and configuring routers, Wi-Fi networks, printers and peripherals.
Computer and software configuration and software troubleshooting over a remote connection. The session time and scope are agreed in advance.
Hourly work has a 30-minute minimum, followed by 15-minute increments. Starting prices apply to straightforward work; scope and additional work are agreed upfront. Service prices exclude devices, components and software licences. Travel fees are agreed separately. Amounts shown are final service prices.
For businesses
IT support for small businesses: book a one-off task or arrange ongoing support to suit your business needs.
Troubleshooting employees’ computer, software and email issues and setting up their work tools. Support is provided remotely or on-site by arrangement.
Setup and administration of computers, servers, databases and network devices. Management of user accounts, access and software updates within an agreed scope.
Microsoft 365 or Google Workspace deployment, domain and user account setup, and account protection. We can also migrate email from your existing environment. We prepare a quote based on the agreed scope of work. Software licences and user device setup are not included.
Configuration of file and system backups and verification of restoring data from a backup. The price excludes required devices, storage and software licences.
Help with selecting devices and software, reviewing existing IT arrangements and planning changes.
Regular user support and IT maintenance within an agreed scope. Service hours, contact channels and response arrangements are agreed separately.
The minimum charge for hourly work is 30 minutes, followed by 15-minute increments. Larger setup, deployment and migration projects are quoted separately. Service prices exclude devices, components and software licences. Travel charges are agreed separately. The amounts shown are final service prices.
COMPUTER SUPPORT ACROSS ESTONIA
IT trouble? We can help remotely.
You do not need to take your computer anywhere. We help with computer setup and software issues over a remote connection. Contact us first to agree on the work, price and a suitable time.
Arrange remote support ↗Download AnyDesk
Choose the Windows or Mac version. The download button takes you to the official AnyDesk website.
If AnyDesk is already on your computer, open it and tell us the connection address (ID) shown in the application.
1
Download AnyDesk
Select the Windows or Mac download button and download AnyDesk to your computer.
2
Start AnyDesk
Open the downloaded file. On Windows, you can start the application for initial support without installing it.
3
Accept the connection
Tell us the connection number (ID) shown in AnyDesk, then accept our connection request.
We can guide you over the phone if needed.
Only accept a connection after arranging remote support with us. You can see what we do on your screen and end the session at any time. Never share banking passwords or Smart-ID or Mobile-ID PIN codes.
GOOD TO KNOW
Frequently asked questions
Can you help with a small computer issue?
Yes. You can contact us about a single application error, setting or other small issue. Describe the problem and we will agree on how to help.
Do you support small businesses?
Yes. We help with users, computers, email and IT administration. You can request a one-off job or arrange ongoing support.
Can you help me choose a computer or software?
Yes. We help you choose a computer, accessories and software that suit your intended use and budget.
When is support available?
Support is available by arrangement. If you need help urgently, call us so we can confirm the earliest available time. If we cannot answer straight away, leave a message or email us and we will get back to you as soon as possible.
Can you visit me on-site?
Yes. We are based in Tartu and can arrange on-site visits. Availability and travel fees are agreed before the visit.
How can I hand over my computer?
Contact us first and describe the issue. We will agree on a time and place for handing over your device in Tartu, or discuss visiting you. Please do not bring your device without a prior arrangement.
How long does computer repair or maintenance take?
The time required depends on the issue and the availability of any necessary spare parts. We agree on an initial estimate when you hand over the device and, if needed, refine it after diagnostics. If the work will take longer, we will let you know and agree on a new completion date.
How is hourly work charged?
Hourly work has a 30-minute minimum, followed by 15-minute increments. We agree on the scope and charging basis before starting.
Do prices include components and software licences?
Service prices exclude devices, components and software licences. Any required purchases and additional costs are agreed in advance.
What should I prepare before getting in touch?
Note your device model, operating system and a description of the issue. A screenshot of any error message can help. Do not send passwords by email.
Should I back up my files before a repair?
Yes, back up important files if possible. We can also make a backup for you if needed. If your computer will not start or you cannot make a backup, let us know before the work begins.
How does remote support work?
We agree on a time and help you start the remote support application. The connection requires your consent, and you can end it at any time.
Can every computer problem be solved remotely?
Remote support requires a computer that starts and has a working internet connection. Hardware faults or a computer that will not start may need an on-site inspection. Describe the issue and we will agree on a suitable approach.
Does remote support on Mac require permissions?
Yes. AnyDesk requires Screen Recording and Accessibility permissions in macOS privacy and security settings. We can guide you by phone.
What if AnyDesk will not open or the connection fails?
Call us and we will guide you through opening the application and establishing a connection. If remote support is not possible, we will agree on another approach.
Does remote support leave permanent access to my computer?
For one-off support, you approve the connection yourself. Unattended access is configured only by separate agreement. End the session and close AnyDesk when support is complete.
ABOUT
Ultimaatum IT
An ultimatum for your IT problems.
Ultimaatum IT provides computer support, IT administration and technical consultation for individuals and small businesses. Our work draws on more than ten years of practical professional experience.
Our expertise comes from previous work with Microsoft server and cloud environments and business-critical systems. This includes deployments, data migration, performance troubleshooting and automation of everyday administration tasks.
You speak directly with the specialist handling your IT issue.
Mission
To provide IT support for individuals and small businesses that solves everyday technical problems and helps keep devices, software and data in good order.
Vision
To be a trusted IT partner for resolving computer issues and managing business IT.
CONTACT
IT help is one step away.
Email or call and tell us what you need help with. Whether it is a simple computer issue, a more complex setup or administration of your business IT systems, we will agree on the work required and a suitable time.
How we help
Remote support across Estonia
Based in Tartu, we can also visit you on-site by arrangement. Device handover in Tartu by prior arrangement.